Product Information

Can I change my order once it has been placed?

We go to print with your order as quickly as possible but if you realize immediately that you have made an error use the contact us function to send us a message, we will try our hardest to make the change if your order has not already gone to print. However, there is no guarantee we will be able to make the change.

Can I split a pack and get half of the labels in another name?

Our sibling pack allows you to enter two names and divide the pack. Or our Party Packs allow 8 choices. Alternatively consider using Surnames only so that everyone in the family can enjoy!

I can’t fit my child’s full name on the labels, what can I do?

Our labels have a character limit of 15. If your child’s name is longer than that we recommend you try using a shorter version such as first name and last initial, or first initial and last name. Examples: Timothy Smithson – Tim Smithson, T Smithson, Timothy S.

What is the difference between Stick-On Labels and Iron-On Labels for clothes?

Stick-On labels can be applied to the smooth washing care tag in most clothes, they are quick and easy to apply and require no sewing or ironing, just stick, leave to rest and use.

Iron-On labels are great for items without washing tags or if you have a child that is sensitive to tags so you remove them. These require you to apply heat to the labels with an iron to adhere them to the fabric, so are good for most iron safe fabrics.

Why are my Tag-a-longs falling off in the laundry?

Tag-a-longs are designed to adhere to the smooth washing instruction labels in clothes, however there are a multitude of different fabrics used for tags, in our testing they stay on 98% of tags. We also recommend waiting 24 hours after applying before washing. New clothes should also be washed first before applying the tag-a-longs to remove any residue that might be on the tag and prevent them from sticking.

Why have my Iron-On labels come off?

Iron On labels are designed to be fused with the fabric they are applied to, we recommend using a medium heat iron (usually the wool setting) however iron temperatures do differ, if the label is not fused to the fabric try raising the temperature of the iron a little, or extending the duration the iron is applied from 60 seconds to 75 seconds.

Why have my Iron-On labels gone very blurry?

Iron On labels are designed to be fused with the fabric they are applied to, we recommend using a medium heat iron (usually the wool setting) however iron temperatures do differ, if the label is overly hot the label will melt. Try reducing the temperature of the iron a little, or decreasing the duration the iron is applied from 60 seconds to 40 seconds.

Are the labels waterproof?

Absolutely! All our labels are waterproof and dishwasher safe!

Order Information

Do you share my email if I signup?

Never! Our email list purely so that we can let you know when we have promotions, competitions and great deals!

How will I know the status of my order?

When we process your order you will receive an email, and then when your order ships you will also receive notification via email.

Can I send my order as a gift?

Sure you can! Simply enter a delivery address at checkout, the labels will go to your recipient and all the billing goes through email, so will come to you.

I have a coupon, where do I enter it?

When you go to the Cart at the bottom there is a grey box that says “Coupon Code” enter the code here and click the “Apply” button.